General Terms of Service
Any collaboration with SenFrance implies full acceptance of these General Conditions of Service.
MANDATE
SenFrance is a service sales company. The consumer signs a mandate at the end of which he entrusts SenFrance with the preselection and presentation of housing. The details of the tasks entrusted are explained in the mandate. The signature of the mandate is mandatory to benefit from the services of SenFrance. Le particulier autorise SenFrance à recevoir toute correspondance qui lui est destinée et à utiliser tous moyens dématérialisés dans ses échanges avec the thirds. The individual also adheres to the company's procedure and mandates SenFrance to transmit the associated regulations. The mandate, duly completed and signed, must be returned to SenFrance upon registration. It is concluded for an indefinite period and applies to each accommodation presented by SenFrance. The individual undertakes only within the framework defined by the mandate signed with SenFrance and by the General Conditions of Service, and this for the duration of the mandate.
MEANS OF PAYMENT
Accepted means of payment are bank transfer, cash, bank card or cheque.
TERMINATION OF MANDATE
At any time, the mandate may end on the initiative of either party, provided that it notifies the other party by registered letter with acknowledgment of receipt, without notice and without financial compensation. , provided that the individual does not use the mandate for dishonest purposes and that SenFrance has fulfilled all of its obligations entrusted within the framework of the mandate.
NO DISCRIMINATION
SenFrance is particularly vigilant in respecting the legal provisions prohibiting any discrimination on the basis of origin, sex, mores, sexual orientation, age, family status or pregnancy, genetic characteristics, membership or non-membership, real or supposed, of an ethnic group, nation or race, political opinions, union or mutualist activities, religious convictions, physical appearance, family name or due to medical condition or disability.
DISPUTES
Any dispute that may arise between the parties as to the validity, interpretation or execution of these presents will be submitted, in the absence of an amicable agreement between the parties, to the competent courts.
WITHDRAWAL FORM
Compliant with 2° of article L.121-17 and article R 121-1 of the Consumer Code
1. Complete and return this form only if you wish to withdraw
2. L'envoyer par lettre recommandée avec accusé de réception à SenFrance 7 allées de Chartres 33000_cc781905-5cde- 3194-bb3b-136bad5cf58d_Bordeaux
3. Ship it no later than the 14th day from the day after the day of the order or, if this period normally expires on a Saturday, Sunday or a public holiday or non-working day, the first following working day
I, the undersigned:
Last name :
First name :
Moreover :
Hereby notifies you of my withdrawal relating to the courses provided for in the context of the order dated __/__/____
Made to assert what is right.
On __/__/____ at
Signature
February 2021
Protection of personal data
SenFrance SAS collects and processes personal data as part of its online activity.
Personal data (hereinafter "personal data") means any information that may relate to a directly or indirectly identified or identifiable natural person.
The implementation of automated processing of personal data is governed by:
– Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, hereinafter referred to as “GDPR”. The GDPR requires SenFrance SAS to provide the person concerned with a certain amount of information,
– Law n°78-17 of January 06, 1978 relating to data processing, files and freedoms, modified by the law of August 6, 2004, hereinafter referred to as “Data Processing and Freedoms Law”,
– Law No. 2018-493 of June 20, 2018, hereinafter referred to as “New Data Protection Act”.
This “Personal Data Protection Policy” is intended to inform all natural persons concerned and applies to all websites, extranets and applications.
IDENTITY AND CONTACT DETAILS OF THE PROCESSING RESPONSIBLE
Le responsable de traitement est M. Mouhamadou NDIAYE, président de SenFrance – 7 allées de Chartres 33000 Bordeaux.
Éditeur : SenFrance – 7 allées de Chartres 33000 Bordeaux.
Host :
Wix.com Inc.
Address: 500 Terry A Francois Blvd San Francisco, CA 94158
Telephone: +1 415-639-9034.
CONTACT DETAILS OF THE DATA PROTECTION OFFICER
SenFrance has appointed a Data Protection Officer (DPO), whose contact details are:
DPO SenFrance – 7 allées de Chartres 33000 Bordeaux
DATA COLLECTED
SenFrance directly or indirectly collects all or part of the following data:
– Identification of prospects / customers / candidates / agents (surname, first name, date of birth, social security number, address, email, telephone),
– Postal, electronic and telephone contact details,
– Follow-up of our interventions (history of agent placement requests),
– Payment (means and history of payments),
– Opinion on the services offered by SenFrance,
– Complaints,
– Identification of partner third-party companies (surname, first name, postal, electronic and telephone contact details).
In any case, the personal data collected will however be limited to the data necessary for the purposes set out in the paragraph below.
INFORMATION RELATING TO MINORS UNDER THE AGE OF 15
The SenFrance site is intended for parents and customers over 18 years old. The personal data of minors under the age of 15, collected as part of the activities of SenFrance, benefit from the same security measures as any other personal data.
PURPOSES OF THE PROCESSING IMPLEMENTED
The purpose of processing corresponds to the objective pursued, the need to which it responds for the controller.
Personal data is subject to computerized processing for the purposes and under the conditions specified below:
For applicants and speakers:
– Collection of information necessary for the conduct of a recruitment interview,
– Preparation of the elements necessary for the drafting of agreements, follow-up of assignments,
– Execution of the legal obligations provided for in the context of an employer mandate and in accordance with the signed agreement (URSSAF declarations, etc.),
– Sponsorship: SenFrance identifies a sponsor and his godchild to determine the associated benefits,
– Recording of telephone conversations for training purposes and to improve the quality of service. The individual may oppose any registration with his interlocutor,
– Sending optionally and from time to time information on the activities of SenFrance,
– Personalization of our offers,
– Realization of satisfaction studies, opinions and recommendations, processing of complaints, performance statistics of our site.
For prospects and customers:
– Execution of financial simulations on SenFrance offers: SenFrance uses the contact details provided to contact the prospect and assist him in carrying out simulations,
– Proposal of other service offers,
– Management of requests and the customer account: follow-up of company placement requests, management of agent assignments, determination of benefits linked to the partner employer company, accounting operations linked to payments, processing of any unpaid bills,
– Execution of the administrative formalities provided for in the mandate (administrative formalities, social declarations, tax certificates),
– Sponsorship: SenFrance identifies a sponsor and his godchild to determine the associated benefits,
– Recording of telephone conversations for training purposes and to improve the quality of service. The individual may oppose any registration with his interlocutor,
– Sending optionally and from time to time information on the activities of SenFrance,
– Updating of customer knowledge, personalization of our offers,
– Realization of satisfaction studies, opinions and recommendations, processing of complaints, performance statistics of our site.
THE DURATION OF THE CONVERSATION
For students and agents :
Prospective customer : 1 year from date of collection
Effective customer : 3 years from the date of collection
Agent having worked: 3 years from the end of activity
For prospective companies and customers:
Business prospect: 3 years from the date of the last contact
Company: 5 years from the last activity
After these deadlines, the data may be anonymized for statistical purposes.
RECIPIENTS
Personal data may be transmitted to the following recipients:
– Employees in charge of customer management, agent monitoring, payroll, declarations to authorized administrative authorities, prospecting, commercial relations with customers and marketing operations.
– The service providers (subcontractors) used by SenFrance for the performance of its services within the framework of the purposes mentioned above, such as for example for the management of banking transactions, the processing of customer reviews or for marketing operations,
– Legally empowered administrative, tax and judicial authorities.
RIGHTS
SenFrance has put in place appropriate personal data protection systems to ensure that personal data is used in accordance with the purposes described above and to ensure its accuracy and updating.
– Right to obtain the communication of personal data retained or not by SenFrance,
– Right to access personal data, their purposes, their recipients, their retention period,
– Right to request rectification, updating, limitation, or deletion of personal data,
– Right to object to specific processing of personal data,
– Right to data portability,
– Right to be kept informed of the appropriate safeguards provided if personal data is transferred to a third country outside the European Union,
– Right to obtain a copy in paper or electronic format of the personal data processed by SenFrance or by one of its subcontractors,
– Right to entrust instructions relating to personal data after death,
– Right to withdraw consent at any time,
– Right to know the consequences of a refusal to collect personal data,
– Right not to be the subject of an automated decision,
– Right to demand that the necessary security measures be taken for the storage of personal data,
– Exercise of rights by contacting SenFrance, with proof of identity:
SenFrance – 7 allées de Chartres 33000 Bordeaux
SenFrance has one month to respond.
– Right to file a complaint with the CNIL, 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.
– Right to lodge a complaint with a supervisory authority after finding, where applicable, a violation of personal data.
MEASURES TAKEN FOR THE PROTECTION OF PERSONAL DATA
It is essential for SenFrance to ensure the security of the personal data entrusted to it. To this end, SenFrance has taken the following measures:
– Appointment of a DPO on 8 février 2021,
– Raising the awareness of the teams to the protection of personal data,
– Information system security and intrusion audits,
– Drafting of the Personal Data Protection Policy,
– Informing the CNIL within 72 hours of any finding of data breach.
MODIFICATION OF THIS PERSONAL DATA PROTECTION POLICY
SenFrance may modify this Personal Data Protection Policy in order to meet the requirements of the applicable regulations. If significant changes should be made, SenFrance will clearly indicate them on the website or by other means such as by email.